Service&Support
Whenever You Need us, We’re Here Waiting For You.
Why Choose us?
- We prioritize our customers and value the quality of our products. Our success is driven by the satisfaction and loyalty of our clients.
- Our machines are highly efficient and offer a high return on investment, ensuring continuous profitability for your business.
- With over 12 years of experience, we are a trustworthy and professional manufacturer. We have advanced technology, and our management style is focused on meeting customer needs.
- We have strict quality control measures in place to ensure that each automated equipment is in optimal working condition before delivery.
- Quick and convenient One-stop services, which will save the clients’ trouble.
- We have a comprehensive after-sales service system: ,
We have after sales service companies in Germany, Brazil, South Africa, plants in India, Mexico and Hungary, which can arrange engineers locally.
1) Our engineers can be sent overseas to install, commission, and provide after-sales support for our equipment. 2)We offer professional technical support through various communication channels, including phone, WhatsApp, WeChat, Skype, teams/zoom video meeting. 3)We provide free training to help you understand and operate the automation equipment or even the control software. 4) We offer free spare parts throughout the machine’s warranty period, ensuring long-term support.
Frequently asked question:
- Warranty & After-sale Service? 1.1. One year or more warranty for different automation equipment under normal use and we supply lifetime maintenance. 1.2. Technical support by Phone, Email, Skype, Whatsapp, Wechat around the clock. 1.3. Free training to make sure you master the operation of the automation equipment. 1.4. Friendly English user manual, popular and easy to understand.
- Customization Service Available? 2.1. Equipment and Logos could be customized as your requirements. 2.2. Colors could be customized as your requirements.
2.3. Special configurations could be customer-oriented designing. - Shipping Time? 3.1. For standard machine: usually 45-60 says will be ready. And customized equipment: around 60-90 days per machine’s complexity.
- Payment Terms? 4.1. T/T, which stands for Telegraphic Transfer, is a method of payment that involves the electronic transfer of funds from one bank account to another. It is also commonly referred to as a telex transfer or abbreviated as T/T. This payment method is often used in professional and international transactions to expedite discussions and ensure efficient financial transfers. When making a telegraphic transfer, the funds are electronically transmitted from the sender’s bank account to the recipient’s bank account. This process allows for fast and secure transactions, typically completing within two to four business days. However, the exact duration may vary depending on factors such as the countries involved, the banks used, and any necessary currency exchange procedures. Overall, telegraphic transfers provide a swift and reliable way to transfer funds internationally, making them a popular choice for businesses and individuals engaged in cross-border transactions. 4.2. e-Checking e-Checking is available to buyers with checking accounts from any bank in the United States. 4.3. Credit Card Credit card payments with Visa, Mastercard and American Express are supported.
- How to buy automation equipment from Jfortune? 5.1. Consultation: We gather all your requirements and ensure that we have a clear understanding of your needs. 5.2. Quotation: Based on your requirements, we provide a detailed quotation that offers the best quality and price for the automation equipment. 5.3. Process Evaluation: Both parties carefully evaluate and discuss all the order details to eliminate any potential misunderstandings. 5.4. Placing Order: If you are satisfied and have no further doubts, we will send you a Proforma Invoice (PI) and proceed to sign a sales contract. A pre-payment from the customer is required within two weeks. 5.5. Design: We will meticulously design the automation equipment, taking into account your specific requirements. We will then review and discuss the design with you until both parties are satisfied. 5.6. Production: Once the design is confirmed, we will initiate the production process. We will keep you updated on the latest progress and developments during production. 5.7. Inspection: Throughout the production procedure, there will be regular inspections and strict quality control measures in place. The complete machine will undergo thorough testing to ensure its optimal functionality before it leaves the factory. 5.8. Shipment: We will arrange the delivery as the terms in the contract after the confirmation by the buyer. 5.9. Custom Clearance: We will supply and deliver all the necessary shipping documents to the buyer and ensure a smooth customs clearance. 5.10. Support & Service: We will offer professional technical support and customer service by Phone, Email, Skype, wechat, WhatsApp around the clock
Customer Service
Jfortune will provide perfect pre-sale and after-sale service with over 10 years of experience.
Pre-Sales Service:
- Equipment Solution Design: According to customer’s requirements, we can design the unique solution that supports higher manufacturing efficiency and better equipment quality for customer.
- Custom and OEM Service: The divisions and partnerships of Jfortune welcome both custom work and OEM customers. We have a broad range of capabilities and manufacturing strengths, which makes it possible for Jfortune to customize our existing products for OEM customers.
After-Sales Service:
- We will supply the Jfortune machine with training video and user’s manual in English for installing, operation, maintenance and trouble-shooting, and shall give technical guide by Desktop remote, E-mail, Telephone, Mobile, Whatsapp, Skype, 24/7 online chat, and so on, when you meet some problem of installation, operation or adjusting. (Recommended)
- You can come to our Jfortune equipment factory for training. We will offer professional guide. Direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools and testing facility. Training Time: 3~5 days (Recommended)
- Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses and accommodation to us during the business trip and service period before their dispatch. It’s better to arrange a translator for both of our engineers during the training period.
Technical Support
Jfortune’s engineers are available for being dispatched overseas for installation, commissioning or even after-sales service. Free training is available from us, to teach you how to properly use the Jfortune equipment or even the software. Staffed by experienced service professionals, our support center is never closed. We field more than 3,000 requests each year, resolving 95% with just online support. Our technical support professionals are available 24 hours a day, 365 days a year. Our service professionals can help you:
1. Diagnose and troubleshoot.
2. Assess machine performance.
3. Identify components.
4. Mount and/or remove components.
5. Review software and control system.
6. Optimize equipment performance.
Remote Machinery Diagnostics Professional remote technical support is available around the clock, by phone or online instant messenger softwares, such as Skype, Whatsapp, teams/zoom video meeting, etc. We don’t have to be in your workshop to diagnose a problem with your machinery. Through audio/video communication, Jfortune remote machinery diagnostics reduces your need for field service calls and expenses and puts you back to work, fast. Transmit video directly to Hongchang support personnel. With Jfortune remote machinery diagnostics, our technical specialists work directly with you in real time for fast results. You can transmit video directly to our technical support center. This visual information provides the needed detail to diagnose even the most difficult problem. With this reference, our technical support specialist can determine maintenance requirements, needed parts, or suggest other solutions.
For more information, call +86-18625207306 or Email Tech Support julie@jfortunemachine.com
