Global Service & Technical Support
From installation and commissioning to remote diagnostics, spare parts and on-site technical assistance, Jfortune supports your equipment throughout its operating life.
For every project, Jfortune remains your primary service contact and coordinates the appropriate engineering, manufacturing and local support resources.
One Service Contact. Coordinated Technical Support.
01 Remote Technical Support
Machine alarms, PLC/HMI status, tooling movement, process parameters and component conditions can be reviewed through video calls, photos, alarm records and remote communication.
02 Spare Parts Support
Jfortune helps identify required components using the machine model, serial number, electrical drawings and parts list supplied with the equipment.
03 On-Site Technical Service
When remote troubleshooting is not sufficient, project-specific on-site support can be coordinated according to machine location, service scope and engineer availability.
04 Training & Maintenance
Operator training, tooling changeover, routine inspection, preventive maintenance and alarm-handling guidance can be provided according to the delivered machine configuration.
International After-Sales Support
Jfortune supports international equipment projects through its own project team, remote technical specialists and local after-sales resources. We have local after-sales agents in Germany, Hungary, South Africa, India and Mexico. Depending on the machine, location and agreed service scope, these agents can help coordinate local technical support and engineer arrangements.
For every project, Jfortune remains the responsible customer contact. Our team collects the fault information, coordinates the relevant manufacturing base or technical specialist, follows open actions and keeps the customer informed until the next step is clear.
12-Hour Technical Support and Remote Diagnosis
Technical support requests can be submitted 12 hours a day through email, phone, WhatsApp, WeChat or Teams/Zoom meetings. For efficient diagnosis, customers should provide the machine serial number, alarm information, photos or video, recent operating conditions and any actions already taken.
Remote diagnosis is normally the first step. Our team can review machine status, controls, tooling movement, process settings and suspected components through video communication. This helps determine whether the issue can be resolved remotely, whether parts are required or whether project-specific on-site service should be arranged.
Warranty, Spare Parts and Lifetime Maintenance
The warranty period, covered components and service conditions are confirmed in the quotation and contract for each machine. For failures confirmed as covered by warranty, Jfortune supplies the required replacement parts free of charge in accordance with the agreed warranty terms. Consumables, damage caused by misuse, freight, travel and items outside the warranty scope are handled according to the contract or quoted separately.
Lifetime maintenance means that Jfortune continues to coordinate technical support, parts identification and maintenance solutions throughout the equipment service life. After the warranty period, replacement parts and on-site services are quoted according to the actual requirement.
On-Site Service, Installation and Training
Installation preparation, commissioning, operator training and on-site service are arranged according to the individual project. Jfortune can coordinate its international project team, the relevant manufacturing base and local after-sales resources. Travel, visa, accommodation, translation, included working days and other site conditions are confirmed before dispatch.
Training may include equipment operation, tooling changeover, process checks, routine maintenance, alarm handling and safe shutdown procedures. English manuals, training videos and remote sessions can be provided according to the delivered machine scope.
Preventive Maintenance Support
Preventive maintenance requirements vary by equipment type and operating conditions. Jfortune can provide project-specific maintenance guidance covering:
- Daily and weekly inspection items
- Lubrication points
- Pneumatic system checks
- Sensor and switch inspection
- Tooling inspection
- Fastener checks
- Filter and cooling-system maintenance
- Recommended spare and wear parts
- Scheduled maintenance intervals
Maintenance requirements and intervals are included in the machine documentation according to the delivered configuration.
FAT & Pre-Shipment Validation
Before shipment, the machine is reviewed against the agreed technical scope and acceptance criteria.
Depending on the project, validation may include:
Safety function checks
Tooling and motion verification
Repeated production cycles
Sample validation
Process parameter confirmation
Documentation review
Open-item closure
Customer-specific FAT procedures and acceptance criteria are confirmed according to the project.
Service Documentation Delivered With Your Machine
Operation Manual
Electrical Drawings
Pneumatic Drawings
Recommended Spare Parts List
Preventive Maintenance Checklist
PLC / HMI Backup
FAT Records
Training Records
Machine Parameter Backup
Tooling Documentation
How Technical Support Works
01 Submit the Issue
Provide:
Machine model / serial number
Alarm code
Photos or video
Part condition
When the issue occurred
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02 Remote Diagnosis
Jfortune reviews:
PLC/HMI alarms
Sensors
Pneumatics
Tooling movement
Process parameters
Electrical components
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03 Corrective Action
Depending on the diagnosis:
Parameter adjustment
Operating guidance
Component inspection
Replacement part recommendation
Software / control review
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04 Parts or On-Site Support
If remote support is not sufficient:
Replacement parts are arranged
or
On-site technical service is coordinated.
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05 Follow-Up & Closure
The service action and remaining open points are followed until the next agreed action or issue closure.